Job opening for Chennai

2.Job opening CSS CORP CHENNAI
Networking and cloud Monitoring 

Job Description:


  • Monitors the Cloud and on prem Infrastructure Monitoring System and responds to and system generated alerts as needed
  • Alarm and trouble notification triage and basic remediation.​
  • Ticket management (creation, assignment, monitoring, escalation, resolution).​
  • Basic triage and repair support for Infrastructure devices.​
  • Candidate should be working in a 24x7 NOC environment performing remote support 
  • Manage tickets in ticketing system to ensure notes are kept up to date and problems are pushed to resolution. 
  • Performs various NMS management and administration tasks remotely
  • Monitor the Cloud Infrastructure Devices health and uptime 
  • Monitors and ensures the stability of the IT infrastructure
  • Follow the SOP’s and perform related tasks
  • Coordinate resolutions with onsite technicians. 
  • Coordinate with vendors in resolving the issue.
  • Coordinates with L2 and L3 teams
  • Create , assign and escalate the tickets in ITSM
  • Follow-up for periodic updates, proactively notify status update to stakeholders 
  • Escalate and engage needed resources to resolve issues. Assist in reporting of team metrics and score cards.
  •  Strong, clear and concise communications and speaking skills- Problem Resolution Skills
  • Strong customer service orientation
  • Attend group and general staff meetings
  •  Prepare status reports and recap emails as necessary
  •  Create Procedures Documents as necessary
  • Document standards and procedures.
  • Knowledge in cloud infra management and tools preferred


Any Technical Degree or Degree with technology awareness
1 to 2 years’ experience
CCNA are preferred
Contact : Abhishek 6362686296
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